Pre-Booking, Activities, Golf, Restaurants etc
When making your Holiday Reservation, it is worth considering making some plans beforehand and pre-booking certain facilities and activities. This makes the most of your time on holiday, saves worrying about it once you are there and avoids disappointment. Above all it makes for an altogether more relaxing time.
We can take bookings for the following facilities and more:
Desert Springs Golf Club
- Tournament Entries
- Golf Rounds & Tee Times
- Professional Golf Lessons
- Professional Video Analysis
For more information click here
Sierra Sports & Fitness Club
- Tennis; Court, Lesson or Joint Club Session Reservation
- Paddle; Courts, Lesson or Joint Club Session Reservation
- Beach Volley Ball; Court, Lesson or Joint Club Session reservations
- Gymnasium: Lesson or Joint Club Session Reservation
- Mountain Bikes; Reservation, Accompanied Session
- Kid's Camp Reservation
- Kid's Activity Sessions
- Football Pitch Reservation
For more information click here
The Day Spa @ Desert Springs
For more information click here
For Reservations and more information please call Clubhouse Reception on +34 637 861 591 or e-mail : firstname.lastname@example.org
The Private Reserve
- Sauna & Jacuzzi Suite
- Private Work Out Area
- Billiard/Snooker Room
- Film Screening Room
For more information click here
- El Torrente Bar & Restaurant Reservations »
- Crocodile Club Bar & Restaurant Reservations »
Private Dining, Dinner Parties & Meetings
- The Almanzora Cave Bar
- The Al Fresco Dining Terrace
- The Private Dining Bodega
- The Wine & Tapas Bodega
- The Golf Club Meeting Room
For more information click here
- Scuba Diving
- Tuna Fishing
- Horse Riding
Any Other Arrangements
- We will always try and fix it for you!
Pre-Ordering Special Requirements
Again, when making your Holiday Reservation, you need to consider whether there are any special requirements that you should make us aware of in advance, so that we can ensure that your needs are already catered for on arrival. This way you kick straight off with the real relaxing hassle free holiday that we all hope you can enjoy from the first moment.
We can deal with the following frequent requirements, but do let us know if there is anything else that would make your holiday just that little bit more enjoyable. There may or may not be an extra charge, we shall let you know beforehand.
Ground Floor Accommodation
For families with young children using buggies and for those who find stairs difficult to use.
See our choice of Welcome Packs further down this page.
Clubhouse Groceries List
Available at the Clubhouse Bar 08.00hrs to 22.00hrs daily, see our current Groceries List
Cots & High Chairs
Available at 25€ and 15€ per week respectively
Prices on application
Prices on application
Frequently Asked Questions
Can I hire a cot, high chair or car seat?
Yes it is possible to pre-book a cot or a high chair, costing 25 and 15 euros a week respectively. However, it’s best to bring your own car seat with you.
What if we need to arrive earlier or leave later than your booking conditions allow?
The booking conditions state that you check in no earlier than 16.00hrs and check out before 10:00 hrs on the day of your departure. However we will always do our best to accommodate you, if you let us know your requirements at the time of booking.
What happens if I book online and do not hear back from you?
If we do not respond to you within 3 days please call us on this number: (+ 34) 678 679 387
How well are the kitchens equipped?
Each type of accommodation offers a modern, fully equipped kitchen with all the usual appliances including; oven, hob, microwave, fridge freezer, washing machine, kettle, cutlery, crockery etc. sufficient for the maximum occupation of the accommodation.
Can we have more than one set of keys?
Yes, if more than one couple are included in your party it is possible to request a further set of keys. It is important to hand in your keys to Reception in Villaricos or Desert Springs at the end of your stay with us, otherwise extra costs may be incurred.
If something goes wrong in our accommodation, what can I do?
Property Management will be happy to help you in these circumstances. Best of all is to contact them directly by telephone on: (+ 34) 680 432 632. Alternatively, in Villaricos, you can go to the Playas del Almanzora office and at Desert Springs to the Resort Information & Sales Centre in the Marquee, where the Receptionists can contact Property Management on your behalf. Remember always state when you will be at your accommodation to explain the problem and let us in to deal with it.
Does all the holiday accommodation have its own swimming pools?
The Country Villas and the Beach Houses all have their own private pools and gardens. The Country Cottages and Beach Casitas have their own private gardens or patios, but share largish pools. Courtyard and Colonial Town Houses and Apartments, at Villaricos and at Desert Springs, all share pools in a courtyard setting. Only Village Apartments in Villaricos do not have a pool, but Villaricos has its own beaches.
Are there babysitting facilities?
It is possible to arrange for babysitting services by proven and trusted local sitters on the Resort at Desert Springs or from the village at Villaricos. Please contact the Property Management office, with as much notice as possible. Tel: (+ 34) 680 432 632.
What happens if we arrive in the middle of the night or in the early hours of the morning?
If you are arriving outside reception hours please inform us of your approximate arrival time so that one of the Night Managers can be organised to meet you at the Rocking Chair Gate entrance to the Desert Springs Resort. You will then be taken to your accommodation and settled in. You will need to check in and register at the first opportunity in the morning at Reception in the Club House.
Reception & Key Arrangements
On arrival please go to the appropriate Reception, as explained below, where a member of our staff will greet you and complete registration and check in formalities, prior to explaining the local and resort facilities, showing you your accommodation and demonstrating its features and handing you the keys. Please note that you must hand back the keys at Reception and complete check out formalities prior to the time for vacation of your accommodation and departure.
On Arrival at Desert Springs
Please go direct to The Desert Springs Golf Club House, where you will find the Reception for the Lodge @ Desert Springs at the main desk in the lobby. The Golf Clubhouse at Desert Springs, can be found simply by driving up through the oranges, entering the resort at “Rocking Chair Gate”, where you simply press the button to open the barrier, following the road until you see the Golf Club House signs.
In the event that your arrival is to be outside the hours of 0800hrs to 2000hrs, you must inform us beforehand so that any necessary arrangements may be made. Telephone number (+ 34) 950 548 350.
Time of Arrival
If for any reason you will be arriving or departing outside those hours, please let us know in advance so we can make other arrangements for your reception and keys.
Travel Directions by Road from Airports, North and South
Please see the Travel Information page for road directions from each local airport and from the motorway, north and south, to Desert Springs.
Please note that as usual a credit card swipe or other deposit will be required on registration. In making your booking or taking occupation of the accommodation you are confirming your acceptance that the cost of any breakages, damage, or missing items that occur in your accommodation or unpaid items, arising during your stay, must be paid for and shall be automatically charged to your credit card or otherwise repaid by you.
Please see the Booking Conditions (right of this page) for other details.
Welcome Packs are available. They can be pre-ordered at booking, so that they are ready and waiting in your accommodation on arrival to provide that extra special sense of home and occasion.
Upon arrival, you will already find in your property a simple refreshment pack that we provide as a matter of course, containing a small selection of tea, coffee, sugar, milk and of course bottled water. Please see the paragraph 'Furnishings and Equipment' further down this page, for all the other items you may expect to find in your accommodation as standard.
The following packs are also available to pre-order at least 5 days in advance. Prices according to numbers in party to be catered for.
- Flowers (a bouquet and an arrangement)
- Spanish Cava (2 good quality bottles)
- Fresh Fruit (mixed bowl)
- Chocolates (good quality selection)
- Cornflakes (medium pack) & Fresh Milk (carton)
- Loaf of fresh sliced bread (large white or brown)
- Croissants (4 or as requested)
- Butter (small packs) & Jams (selection)
- Bacon (1 pack) & Eggs (6)
- Orange Fruit Juice (carton)
- York Ham (packet of slices) & Spanish Cheese (packet of slices)
- Chicken (packet of slices) & Tuna (tin)
- Loaf of fresh sliced bread (large white or brown) & Butter (small packs)
- Spaghetti (pack) & Tomato Salsa (jar, not hot)
- Yoghurts (pack of 6 assorted) & Fresh Fruit (bowl)
- Almonds (packet) & Olives (jar)
- Crisps & Nachos (large packet of each)
- Garlic & Salsa Dip (jar of each)
- Spanish Ham & Chorizo (packet of slices of each)
- Spanish Cheese (packet of slices)
- Assorted Nuts & Savouries (packet of each)
- Savoury and Sweet Biscuits (packet of each)
- Fruit Juice (2 packs of orange or as requested & available)
- Beer & Coca Cola (6 pack of each)
- Wine (2 good quality bottles of white or red)
- Gin (bottle) & Tonic (6 pack)
In your holiday property, you will find a complete Information Pack, providing details on such matters as current activities and offers available at Desert Springs, Villaricos and in the Almanzora area generally, restaurant menus, area and resort maps and useful telephone numbers, etc.
Our events department regularly up-dates the information provided in the Information Packs in your accommodation, but for further advice, please contact them on 0034 950 548 403 / 0034 637 861 590 or by e-mail to email@example.com
Furnishings, Contents & Equipment
The furnishings, decoration, contents and equipment of your apartment, town house, cottage or villa will be attractive, modern and to a high quality specification.
All accommodation used in the summer has air conditioning in the lounge and the master bedroom and ceiling fans in the other rooms. Given the dryness of the climate, many clients prefer to use fans to ensure air movement rather than air conditioning, however, if you are particularly concerned, then, please let us know and we will do our best to accommodate you. During the winter months all accommodation has heating; the use of which is only occasionally required given the relative warmth of the winter climate.
All accommodation is equipped with television, with English and Spanish channels, and a DVD or video player.
Kitchens have all the usual appliances including a microwave, hob, oven, fridge freezer, washing machine, ironing board and iron. Most of the larger properties also include a dishwasher, so if particularly required, please request on booking.
Linen and towels are changed weekly. Additional maid service can be requested at time of booking; please do not leave it to your arrival!
All accommodation is also provided a small selection of Moulton Brown or Elemis toiletries in each bathroom, as well as hand towels, bath towels and hair dryers. Consumables provided also include some washing up liquid, dish cloth, general cleaner, toilet tissue and tea towels.
Upon arrival, you will also find in your accommodation a Refreshment Pack, containing a small selection of tea, coffee, sugar, milk, fruit juice, and of course bottled water. For other Welcome Packs that you can order in advance, please see the paragraph above 'Welcome Packs'.
Further such items, in small pack sizes, and a whole range of quality local produce and other international products are available for purchase in the Clubhouse Bar from the "Clubhouse Groceries List" and in local shops in Villaricos.
- Credit Cards
- Telephone, Computer & Game Chargers
- Beach Towels
But don't worry, you can get most things here...
please let us know your flight details and arrival times, we can then check your actual flight arrival and make re-arrangements for your reception and keys in the event of changes.
Your Contract is with Playas del Almanzora SL
These Booking Conditions, All About Reservations, our Privacy Notice and, where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, apply to your booking with Playas del Almanzora S.L. (PDA) or through its UK Agent, The Almanzora Group Limited (TAG). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
- He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
- He/she consents to our use of information in accordance with our Privacy Notice;
- He/she is over 18 years of age and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services;
- He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
1. Flights, Holiday Insurance, Car Hire
Neither PDA nor TAG sells flights, holiday insurance, car hire or other tourist services. For your own protection, flights should only be booked with Agents who carry a bond (e.g. ABTA, ATOL). Both PDA and TAG are happy to provide assistance with flights through Agents who carry such bonds and specialise in flights to Almeria, Alicante and Murcia airports. Similarly, we are happy to assist with holiday insurance and car-hire on your behalf, but you have to pay for these direct to the supplier.
2. Your booking
A booking will exist with us on the earliest of either: a) you tell us that you would like to accept our written quotation and you pay us a deposit (see clause 3) or, if you are booking within twelve weeks prior to arrival or choose to do so at the time of booking, you make full payment of the cost of your holiday; and b) we issue you with a confirmation/pro forma invoice that will confirm the details of your booking and will be sent to you via email. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. Having adequate travel insurance in place from time of booking is essential and strongly recommended. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.
3. Paying for your holiday
At the time of booking, you will be required to pay a non-refundable deposit of 25% of the value of the accepted quotation.
If you are booking as part of a promotional low deposit offer, the deposit paid remains non-refundable.
Where you have paid a deposit, the balance of your accepted quotation must be paid no less than twelve weeks prior to arrival. We reserve the right to cancel accommodation and other services not paid for, in full, by that time, without issuing a reminder. If you cancel your booking after the final balance has been paid (subject to clause 5 below), then the conditions within clause 9 apply.
If booking within twelve weeks prior to arrival, you must pay the full cost of your accommodation when you book.
Payment shall be made by Visa, Mastercard, American Express. Alternatively, we accept bank transfer for which no handling charge is applicable.
We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances.
5. Your holiday price
All prices are in €uros and include IVA (VAT).
We reserve the right to amend the price of unsold accommodation at any time and correct errors in the prices of confirmed bookings.
The price of your confirmed holiday is subject at all times to changes in the level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of your holiday, primarily IVA.
Our contact details are stated on all your holiday quotations / pro forma invoices or, preferably, email firstname.lastname@example.org
7. Damage to property
Please be prepared to give your Credit Card details at check-in, either at Resort Reception or to the Night Concierge, as it is necessary for us to have this information in taking a security deposit. In making your booking or taking occupation of the accommodation, you are confirming your acceptance that the cost of any breakages, damage or missing items that occur in your accommodation, community and main community property or unpaid items, arising during your stay, must be paid for and shall be automatically charged to your credit card or otherwise repaid by you.
8. If you change your booking
If you wish to change your confirmed booking in any way, we will do our upmost to make these changes but it may not always be possible. Any request for changes to be made must be submitted via email from the person who made the booking. Where we can meet a request, the changes may be subject to payment of an administration fee depending on their extent and consequences.
9. If you cancel your holiday
Once your holiday has been confirmed, to cancel, the person making the booking must email email@example.com . Cancellation takes effect on the date we receive your email. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the arrival date, the less likely we are to recover the costs by re-selling the holiday or components at the original price. Our cancellation charges therefore increase as the departure date approaches, and you must pay us the sums up to the maximum shown below. The cancellation charge detailed below is calculated on the basis of the total cost payable by the person(s) cancelling.
If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only. Remaining people in the group must pay any increased costs for the holiday, including the full accommodation cost and other holiday components.
The following cancellation charges apply:
Date on which email notice of cancellation is received by us:-
More than twelve weeks prior to arrival - loss of deposit.
84 - 29 days prior to arrival 60% of the cost of your holiday.
28 - 0 days prior to arrival 100% of the cost of your holiday.
The cancellation charges above have been calculated as a genuine pre-estimate of the losses we would incur in the event you cancelled your holiday within the stipulated time period.
No refunds will be given for unused services.
Cancellation by You due to Unavoidable & Extraordinary Circumstances
You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of "unavoidable and extraordinary" circumstances occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or which significantly affects transport arrangements to the destination. In these circumstances, we shall provide you with the opportunity to amend your arrival date at no cost within fifteen months of your original arrival date. We will not be liable to pay you any compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity.
For the purposes of this clause, "unavoidable and extraordinary circumstances" means warfare, acts of terrorism, significant risks to human health such as epidemics, pandemics and the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
10. If we change or cancel your accommodation
It is highly unlikely that we will have to make any changes to your confirmed accommodation or cancel them. Occasionally, we may have to make changes and correct errors in the brochure or on the website and other details both before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Minor Changes by Us: A minor change is any change which is not a significant change as referred to below.
Significant Changes by Us: A significant change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know , we could reasonably expect to have a significant effect on your confirmed holiday. Examples of a significant change to accommodation would be to change to that with reduced facilities for the whole or a significant part of your time away. Please note not all accommodation changes constitute a "significant change".
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:
(for significant changes) Accept the changed arrangements; or
Accepting an offer of an alternative accommodation with comparable facilities from us, if available (at no extra cost); or
If available, accepting an offer of an alternative accommodation of a lower standard, with a refund of the price difference between the original holiday and the alternative holiday; or
Cancel your booking completely, in which case we will refund you all monies paid by you.
Please note the above options are not available where any change made is a minor one. You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again within the time period stipulated within our notice, we reserve the right to assume you accept the changed or alternative arrangements. In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below (except to infants), in the following circumstances:
If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
If we cancel your booking and no alternative arrangements are available.
Period before departure that a significant change is notified to you:-
More than twelve weeks prior to arrival €0 per person
56 – 29 days prior to arrival €10 per person
28 – 0 days prior to arrival €20 per person
Compensation will not, however, be payable and no liability, beyond offering the above-mentioned choices, can be accepted where:
We are forced to make a change or cancel as a result of Unavoidable & Extraordinary Circumstances (as defined in clause 11); or
We cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time); or
We make a minor change; or
We make a significant change or cancel your arrangements more than twelve weeks before departure; or
Where the change or cancellation by us arises out of alterations to the confirmed booking requested by you; or
Where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.
11. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid or which significantly affects transport arrangements to the destination. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as epidemics and pandemics and the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes ;the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our control.
12. Your accommodation
This is reserved exclusively for the people named on your holiday confirmation/pro-forma invoice and no other persons are permitted to stay at the accommodation nor can you arrange for visitors to the property for the purpose of events like parties, celebrations or other large gatherings unless this has been agreed with us in writing and appropriate payments made (if applicable). Additional guests will be asked to vacate by our resort staff.
You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted on your holiday confirmation/pro-forma invoice. On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary, it will be charged to your credit card. Please note that certain group bookings may only be accepted at selected properties.
13. Holiday insurance
Having adequate travel insurance in place from time of booking is essential and strongly recommended. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
14. If you have a complaint
If you have cause for complaint whilst on holiday, this must be brought to the attention of The Lodge representative or any other supplier of services immediately so that action can be taken at the time to rectify the problem. Should The Lodge be unable to resolve the matter, details of the complaint must be notified, by e-mail, within 28 days of the departure date of your holiday. Failure to do so will affect our ability to investigate your complaint and will affect your rights under this contract.
We want all our customers to have an enjoyable holiday. You must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property, we may end your holiday and terminate your Contract. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. Subject to clause 7, you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses will be charged to the Credit Card details recorded at check-in prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
16. Passports, visas and health requirements
Your passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with. Passport, visa and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure. We recommend you pay particular attention to the post Brexit requirements of the EU.
17. System Errors
In rare cases errors may occur when putting together the brochure(s) or when inputting prices into our reservations system(s) or website(s). We regret that any contract entered into on the basis of an inputting/systems error or erroneous price will be void. In the unlikely event that such a situation arises you will be given the option to either pay the correct price or cancel with a full refund.
18. Use of information you give us
Please see our Privacy Notice which explains how we will process your personal data.
19. Resort Reception
Resort Reception for The Lodge @ Desert Springs is located in the Golf Clubhouse at Desert Springs, which you will come to simply by following the main road in until you see the Golf Club House signs. In the event that your arrival is to be outside the office hours of Monday - Friday10:00h to 17.00h, Saturday 10:00h to 15:00h (Closed Sunday) you must inform us beforehand so that any necessary arrangements may be made. The local telephone number is (+34) 950 091 531 or (+34) 678 679 387. In the event that your arrival falls outside of office hours, there will be a Night Concierge at the entrance gate to show you to your accommodation. His telephone number is (+34) 680 432 632.
20. Check-In and Check-Out
Your accommodation is reserved from 16.00 hours on the date of arrival and must be vacated by 10.00 hours on your date of departure. Should you wish to Check-In to your accommodation earlier or remain in your accommodation beyond the Check-Out time, please discuss your requirements with the Resort Reception and every effort will be made to fulfil your request, whereupon extra charges and costs incurred will automatically become due and payable.
On arrival, please go to Resort Reception where a member of our staff will greet you and complete registration and check in formalities, prior to explaining the local and resort facilities, showing you to your accommodation and handing you the keys.
Please note that you must hand back the keys at Reception and complete check out formalities prior to the time for vacation of your accommodation and departure.
One set of keys per occupied bedroom will be supplied at Check-In. You will be required to sign for these keys and expected to return them upon Check-Out. If keys are not returned, a fee of 30€ per un-returned set will be automatically charged to your Credit Card.
PDA regrets that animals and pets, except for hearing/seeing eye dogs, are not allowed in your accommodation or on the premises.
22. Smoking Policy
It is the policy of PDA that all property rental accommodation is Smoke-Free. Smoking is strictly prohibited throughout the entire property being occupied.
ENFORCEMENT OF THIS POLICY: Visitors who breach the policy will be asked to stop smoking and will be asked to leave the premises if they fail to comply with this request. Be aware that, in addition to action taken under this policy, any and all costs incurred to clean and clear the property of smoke residue shall be automatically charged to the guests Security Deposit for damages to the property as detailed in Clause 7.
24. Contact Information
Should you encounter any problems during your holiday, please do not hesitate to ring: The Lodge on (+34) 678 679 387 or out of hours: Emergency Number: (+34) 680 432 632.
19th April 2020
THE LODGE COVID-19 GUIDANCE
The COVID-19 pandemic has caused and will continue to cause significant disruption to the tourism and hospitality industry. It has resulted in unprecedented restrictions to national and international travel and movement and the declaration of a State of Alert by the Spanish Government, likely to remain in place until at least the 9th May. We are all waiting to see details of an Exit Strategy from all Government’s within Europe and around the world. It is a certainty that some level of travel restrictions and social interaction and containment measures that we are now all so familiar with now will remain the norm, to a greater or lesser and variable extent, for the foreseeable future.
Desert Springs Resort
The health and safety of all who work at and visit Desert Springs Resort (DSR) is always of the utmost importance and never more so than now. We continue to monitor and follow official guidance from the World Health Organisation, the European Union and the Spanish and UK Government.
We totally understand that you will have questions about your holiday to DSR and we set out below some Questions and Answers that we hope you will find informative and reassuring. The Lodge values your business and looks forwarding to welcoming you to DSR for a relaxing and enjoyable holiday, never more so than this year.
Q: Is DSR accepting holiday arrivals?
A: To comply with the conditions of the State of Alert declared by the Spanish Government, DSR closed on the 15th March. Pending confirmation from the Government that we are permitted to do so, The Lodge will re-commence accepting holiday Clients from Saturday, 25th July.
Q: What is the “Peace of Mind Guarantee” being offered by The Lodge?
A: To give all our Clients the confidence to book, The Lodge has designed a “Peace of Mind Guarantee” for all confirmed bookings made before 31st December 2020. In summary, it means that should you wish to cancel your holiday or make amendments to the arrival date, you can do so free of charge up to 2 weeks before your original arrival date – see HERE for full details.
Q: What happens if my travel plans are affected?
A: Latest Foreign and Commonwealth Office (F&CO) travel advice is to be found on https://www.gov.uk/foreign-travel-advice . There are no flights to Spain at this time, the usual carriers are not operating and are unlikely to do so with some level of reliability until early/mid-June.
In the event that the F&CO advises against travel to Spain and it affects your holiday arrangements, you can either a) cancel your holiday and any refund due will be calculated in accordance with our booking conditions or b) rebook your stay at DSR, subject to availability, for any time within fifteen months of your original arrival date and receive an upgraded welcome pack as a thank you. The high majority of our Clients are choosing to re-book.
In respect of flights, car hire and airport parking, which will not be part of your confirmed booking with The Lodge, you will need to speak to the service provider you made the booking with.
Q: What if I decide I do not want to travel?
A: If your flight is operating and DSR is open, either a) if you elect to cancel, your holiday will be subject to normal booking conditions and cancellation charges will apply or b) rebook your stay at DSR, subject to availability, for any time within fifteen months of your original arrival date.
Q: If I am unable to travel, am I entitled to compensation?
A: You will not be entitled to compensation. You are not travelling either because the F&CO are stating you should not travel or you are choosing not to travel, both scenarios being outside the control of The Lodge.
Q: If I am able to travel but DSR is not open for arrivals, am I entitled to compensation?
A: You will not be entitled to compensation. This will be because either DSR is not permitted to open by the Spanish Government or the de-escalation / social distancing measures they introduce after the State of Alert is lifted make it impractical to offer a good standard of holiday experience. You can either a) cancel your holiday and receive a full refund or b) rebook your stay at DSR, subject to availability, for any time within fifteen months of your original arrival date and receive an upgraded welcome pack as a thank you.
Q: Should I have travel insurance?
A: The Lodge Booking Conditions are very clear – having adequate travel insurance in place from the time of booking is essential and strongly recommended. See Clauses 2 and 13.
The reality is that travel insurance for COVID-19 related claims is not available. Notwithstanding this, travel insurance is a good thing to have. Something to look out for is that it covers scheduled airline failure insurance and travel disruption cover. As the situation is changing rapidly, we recommend you carefully check policy details and exclusions prior to purchasing a single policy, or booking new trips with an existing annual multi-trip policy.
Q: Will the DSR Facilities be open?
A: This will depend on the Exit Strategy of the Spanish Government. They need to issue guidelines as to what is permitted and under what conditions. DSR will fully comply with guidelines as they become available and are updated. Commercial considerations will also be a factor.
For the very latest information, please go to our website – www.desertspringsresort.es
Q: What is DSR doing to reassure that it is proactive regarding COVID-19 measures?
A: The health and welfare of all who work at and visit DSR is always of the utmost importance and never more so than now. We continue to monitor and follow official guidance from the World Health Organisation, the European Union and the Spanish and UK Government.
DSR has its Pandemic Response Plan (PRP) in place and that is being adhered to. Some examples of the practical application of the PRP are:
- Regarding Resort holiday accommodation, we have always had very high cleaning standards. All prepared properties are inspected by our Housekeeper prior to your arrival to ensure these standards are being maintained.
- Anti-bacterial gel will be available in all accommodation and upon entry to public areas.
- All laundry is carried out on a hot wash.
- We will provide bath towel changes every other day.
- In the interests of their health and safety, all cleaning and property maintenance staff will be wearing face masks and protective gloves and have clear instructions on social distancing.
- Common touch points and public areas are cleaned repeatedly throughout the day.
- Reduced capacity in El Torrente restaurant to respect social distancing.
- Take away menu available for breakfast and evening meal.
- We have a legal obligation to protect the health of staff and maintain a safe place of work. Therefore, we will e-mail you 4 days before your arrival date and request you follow a link to an email address to answer if you and anybody else in your party have or are experiencing symptoms of COVID-19 and/or are in a period of self-isolation. If an answer is yes, then we will need to discuss and agree appropriate actions. As I am sure you will understand, our preference would be that you do not travel to the Resort. The email address has been set up solely for this purpose and the processing of the data you provide will be fully compliant with the Data Protection Act 2018, full details of which are given on the email sent to you.
Q: What incidents have there been of COVID-19 in the Province of Almeria
A: The good news is that the Province of Almeria has one of the lowest infection and mortality rates in Andalucia and Cuevas del Almanzora, the municpality within the Province where DSR is located is amongst the lowest in Almeria. Long may that continue. The figures obviously change daily – if you would like to receive uptodate information, please contact us, we will be happy to provide.
Q: What assistance will be given in the circumstance I am showing the symptoms of COVID-19?
A: If you are displaying any of the now very well-known symptoms - fever, dry cough, shortness of breath/difficulty breathing, muscle ache, headache and loss of taste and smell - you must immediately self-isolate in your accommodation and make contact by phone, text or e-mail with The Lodge. Contact details are on the front page of the A-Z Guide, a copy of which is in your resort accommodation.
Between 09.00 hrs. and 17.00 hrs., Monday to Friday, your message should be picked up promptly and an action plan agreed. Outside of these hours, leave your message and we will be in contact at 09.00 hrs. the following morning.
The Spanish Health Service has a phone number you can call - 900 400 061 – if you are displaying any symptoms or you have been in contact with somebody who has COVID-19. They will advise what you should do next. If you consider Emergency Treatment is required, call 061 or 112.
DSR can provide support in terms of relocation to alternative resort accommodation if necessary, the provision of clean bed linen and bath towels, the delivery of meals when El Torrente restaurant is open and any other practical assistance it is able to provide.
Important Note: DSR will support as best it can. However, in the interests of the health and safety of all who work at DSR, in such circumstances as this, we must avoid unnecessarily high-risk behaviours and reduce risk to as low as reasonably practicable. This will result in no face-to-face meetings with DSR staff.
Q: What happens in the event that somebody at DSR shows the symptoms of COVID-19 when I am on Resort?
A: We will advise all Clients on Resort that this is the case. They will be following the procedure outlined in the previous question.
If there is anything you would like to discuss, please e-mail firstname.lastname@example.org We will be pleased to answer your questions
This Q&A is under regular review. It is displayed on our website which always has the current version on display – see HERE.
27th April 2020