Frequently asked questions
Can I hire a cot, high chair or car seat?
Yes it is possible to pre-book a cot or a high chair, costing 25 and 15 euros a week respectively. However, it’s best to bring your own car seat with you.
What if we need to arrive earlier or leave later than your booking conditions allow?
The booking conditions state that you check in no earlier than 16.00hrs and check out before 10:00 hrs on the day of your departure. However we will always do our best to accommodate you, if you let us know your requirements at the time of booking.
What happens if I book online and do not hear back from you?
If we do not respond to you within 3 days please call us on this number: (+ 34) 678 679 387
How well are the kitchens equipped?
Each type of accommodation offers a modern, fully equipped kitchen with all the usual appliances including; oven, hob, microwave, fridge freezer, washing machine, kettle, cutlery, crockery etc. sufficient for the maximum occupation of the accommodation.
Can we have more than one set of keys?
Yes, if more than one couple are included in your party it is possible to request a further set of keys. It is important to hand in your keys to Reception in Villaricos or Desert Springs at the end of your stay with us, otherwise extra costs may be incurred.
If something goes wrong in our accommodation, what can I do?
Property Management will be happy to help you in these circumstances. Best of all is to contact them directly by telephone on: (+ 34) 680 432 632. Alternatively, in Villaricos, you can go to the Playas del Almanzora office and at Desert Springs to the Resort Information & Sales Centre in the Marquee, where the Receptionists can contact Property Management on your behalf. Remember always state when you will be at your accommodation to explain the problem and let us in to deal with it.
Does all the holiday accommodation have its own swimming pools?
The Country Villas and the Beach Houses all have their own private pools and gardens. The Country Cottages and Beach Casitas have their own private gardens or patios, but share largish pools. Courtyard and Colonial Town Houses and Apartments, at Villaricos and at Desert Springs, all share pools in a courtyard setting. Only Village Apartments in Villaricos do not have a pool, but Villaricos has its own beaches.
Are there babysitting facilities?
It is possible to arrange for babysitting services by proven and trusted local sitters on the Resort at Desert Springs or from the village at Villaricos. Please contact the Property Management office, with as much notice as possible. Tel: (+ 34) 680 432 632.
What happens if we arrive in the middle of the night or in the early hours of the morning?
If you are arriving outside reception hours please inform us of your approximate arrival time so that one of the Night Managers can be organised to meet you at the Rocking Chair Gate entrance to the Desert Springs Resort. You will then be taken to your accommodation and settled in. You will need to check in and register at the first opportunity in the morning at Reception in the Club House.
The Lodge Complies With the Following Authorization from The Junta de Andalucía: Registración No.: RTA:A/AL/00199 – Tipo: Apartamentos Turísticos Grupo: Conjunto – Categoría: 1 Llave – Modalidad: Rural Especialidad: Deportivo